Information Technology Solutions (ITS)

Our 2008 Annual Report - 904KB PDF

Our M4R Annual Report to the Board of Commissioners - 270KB PDF

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The purpose of Information Technology Solutions is:

To support the goals and objectives of Olmsted County by providing services that encourage optimal use of information resources. We do this by providing:

1. Customer Service and Support
2. Technical Consulting and Support
3. Data Security and Network Security
4. Reliable, Responsive Voice/Data/Video/Wireless Environment
5. Information Technology (IT) Application Services
6. Stability and Standards in the IT Environment

Staff in the Olmsted County Information Technology Solutions provides the following services:

•  Customer Support: Provide services and support to customers in the areas of Help Desk, IT Applications, Telecommunications, PC Workstations, Data Center Processing, Imaging, Data Entry, and Email.

•  Application Services and Support: Design, program, install, implement, enhance, select, customize, integrate, maintain, and/or support business application software.

•  Production Application Processing: Make sure that equipment is available to do online processing. Process batch applications on time.

•  Processor and Networking Environment Support: Ensure Processors (iSeries mid-range, PC servers, and PC workstations) and the network (cabling, network equipment, and telecommunications hardware) are optimized and available to users to accomplish their automated job functions.